FAQ (Frequently Asked Questions)

It is a really easy procedure. You will get a visa upon arrival at the international airport in Nepal. It is best to bring cash to the airport. There are times where the credit card machine is down, and this can cause travelers a huge headache. We have a completely independent article providing you with all the information you need for traveling to Nepal. Please, take a look.

There are three options for applying your visa:

• Apply online for a tourist visa on the website: https://online.nepalimmigration.gov.np/tourist-visa Keep in mind that this application is valid only for 15 days. You must complete and print it. Once you reach at the airport you will have to pay for your visa at the bank counter and obtain your visa validated at the immigration desk. 
• With ATM, at your arrival at Kathmandu airport: You will need to fill the necessary information and then go to the bank counter to pay your visa and obtain your visa validated at the immigration desk.
• With a paper form, at your arrival at Katmandu airport that you find at the reception: For this you must have a photo identity. We recommend this method because it will allow you to save your time on arrival (considering that there will be many people to make the request via the automatic machines) then proceed to bank counter to pay your visa and obtain your visa validated at the immigration desk. Your visa can be paid in euro at the bank counter according to the exchange rate of the day in the airport.

Address in Nepal 

soul Himalaya Treks & Tours 

Gokarneshor, Kathmandu  

Phone number +9779843544387

At least four so problem won't be arised!

• 1 for your visa and the others for your trip depending on which trip are you going. 
• 2 pictures, if you want to purchase a Nepalese SIM card.

I want to purchgase Nepalese sim card to keep my family/friends informed..

• Have 2 identity pictures and a photocopy of your passport/visa and go to a store selling NCELL SIM cards (everywhere in Thamel, near your hotel). 

exchange of money is not mendatory in advance because you can pay your visa in euro at Kathmandu airport. However, if you want, you can exchange some money in US dollars if you want to go shopping before you arrive in Kathmandu city.

Repatriation insurance, with airlines(from the sickness/accident site to Katmandu) as well as on-site medical care is compulsory.We cannot secure foreign goods and people in Nepal and there is no civil liability.I have to plan to make vaccines? Anti-malarial treatment? No vaccines are compulsory. However, please check your last tuberculosis booster shot.Anti-malarial treatment is only required if you are going to terai regions during monsoon.

As per the Kathmandu Post of 21 July 2017: "Following quite a while of delay and exchanges among specialists and counter-experts, the ICAO (International Civil Aviation Organization) has at last proclaimed Nepal a protected objective as far as air security for domestic and international flights. Surely, Nepal has figured out how to meet the ICAO guidelines as far as aeronautics security and more, since as per the report, the consistence rate came to is about 66%, a rate higher than the obligatory consistence pace of 60% forced by the ICAO. Nepalese airlines are now permitted to fly in European airspace which will allow contributing positively to build the quantity of vacationers in the region and to the organizations of the travel industry to propose more diversified tour and at a lower rate. On the off chance that the Nepalese organizations are as yet on the EU boycott, this acknowledgment by the ICAO will assist with accelerating the lifting of EU limitations, realizing that these limitations are authoritatively pertinent just to "The restriction for Nepalese organizations from arriving on European air terminals" and not to domestic flights. Domestics' flights are very reliable. We have not had any occurrences to regret for almost 20 years that we exist." 

The best is to carry a bottle, then fill it with faucet water from lodges and use water cleaning tablets (MICROPUR style). You can get it in Kathmandu in pretty much every store. Check one tablet for every liter of water and at least 2 liters of water each day. However, in the town its safe to buy water bottles.

our guide or transfer agent will be waiting for you in front of the entrance of Kathmandu airport with your name or our company logo on a board.

Yes, all of our guides are fluent in English. We only provide jobs to trekking guides who have impeccable speaking skills in English and experience in the mountains. Please feel free to ask them about the environment and the Sherpa culture which you will encounter on your trek. 

Spring (March, April, May) and autumn (Sept, Oct, Nov) are the best months of the year to visit Nepal. During this time, the weather is pleasant with loads of warm sunlight. The sky is clear so you can truly enjoy the remarkable Nepalese landscape and the Himalayan views. During the monsoon (June, July, Aug) although there will be no problem with trekking, lower visibility and rain could be an issue. However, for nature lovers, the monsoon is a blessing, as the higher valleys, mountains, and meadows blossom with flowers and abundant vegetation. You can trek in winter (Dec, Jan, Feb), especially in the hilly regions, yet as you reach higher elevations you can expect low temperatures and a heavy snowfall. If you don’t necessarily enjoy crowds, trekking during the monsoon or winter or choosing more solitary trekking destinations could be your options. Note that due to global warming there has been a change in the regular climate worldwide and Nepal is no exception. Please be open to unpredictable weather conditions as well.

In the event that you show up on the principal day of your visit with our office - your first night on location has been held by us – a transfer staff of our office will get you at the air terminal and will take you to the hotel. In the event that your first night in Kathmandu has not been reserved by us, we are not answerable for air terminal/lodging move for calculated reasons. You will then, at that point need to mastermind your exchange to the lodging booked by you or take a taxi. If your last night has been reserved by us, our staff will go with you out at the air terminal. On the off chance that your last room has been reserved by you, you should request your hotel to take care from your transportation or get a taxi.

Unfortunately, that’s a ‘no’. But, you surely can hire it from Kathmandu and we will help you. You will find equipment in Kathmandu to be much more affordable than your home countries.

We understand the possibilities of any kind of emergencies and we ensure that we will do the utmost of our abilities to assist you. Everything, however, is not in our hands and there are some legal constraints too. We assure you that we will always stand besides you and help you in any possible way.

We cannot keep your personal belongings at the agency because there are many passengers; we have neither the capacity to store all the travelers’ belongings nor the possibility to ensure the security of your belongings. However, you can leave your belongings for free at the left-luggage office of your hotel in Kathmandu before the trek and take it back after (as you will sleep in the same hotel). Yet you have you carry your personal belongings with you.

Leadership certified

A good leader is a key factor for all successful trips. All leaders can be a great guide, but every guide cannot be a great leader. Every year, before start the season soul Himalaya treks places all the guides for leadership training on a regular basis, which makes the standard of our guides beyond all competitions. Without the leadership skills and proper training, a guide cannot make the right decision at the right time. This is very important, especially in the mountains because you do not have time to think and consult with the office as sometimes the communication gets unreliable in the remote areas and the guides will have to take prompt decisions and respond accordingly

Wordless first aid certified 

Trips in the wilderness do not guarantee safety unless backed up with first aid knowledge and training. There are no hospitals or health centers in every place in the mountains. Our highly professional guides are WFR and WFA trained and act as medical assistants during emergencies in the mountains until bringing a sick hiker back to the nearest hospital or to the city. Guides treat from their extensive first aids medical kit, which is mandatorily to be carried by the lead guide on all trips

Altitude evacuation 

We do not compromise your safety at any cost in the mountains, which is crucial. It is truly sad that lots of cheap operators fool around with a trekker’s life. A guide needs to make the right decision at the right time, so they deserve to be trained on High Altitude evacuation training. 

We make accessible in the pharmacy, Diamox which forestalls side effects of intense mountain disorder, the best therapy in case of severe pain is to go down quick and afterward a helicopter departure that is consistently conceivable on the circuit. We can make oxygen bottles accessible to the group.

Everyone reacts differently to altitude, it is almost impossible to predict in advance who will react and how. Mountain sickness can affect people in excellent physical fitness as well as short-form people. This is not an exact science. The key to the success of your stay, and to put all the chances on your side for not suffering altitude, is acclimatization. That's why our itineraries take this factor very seriously and are designed to make you acclimate to the best. However, problems inherent to the altitude can arise. In fact, the lack of oxygen causes over-reactions of the body that can go from mere shortness of breath (no worries in this case) to pulmonary or cerebral embolism (Acute mountain sickness). If symptoms of nausea, dizziness and vomiting are added to the shortness of breath, it is necessary to intervene quickly. That is why we require our clients to take out repatriation insurance, because we must mobilize a helicopter. That is why we also train our guides in these situations. Situations of acute mountain sickness are however extremely rare and represent only a very small proportion of the trekkers (less than 1% of our travelers). Because if we intervene quickly and go down a little, there are no complications. To finish, even if it is not demonstrated, a good physical condition helps to better resist the oxygen fall. Objectively, no major physiological problems are to be deplored below 3 500m. The average mountain treks are therefore safe on this side. We therefore recommend reporting any problems to your guide and not keep it to yourself. We also recommend raising your head (with a cushion or clothes) when you spend the night above 3 500m.

In lodges, there are beds, in Nepali standard. Often, they are wood bed base with a mattress on top. (And not spring or lath bed base). Bedrooms in lodge are not warmed. Only the common room is warmed. That is why we suggest you bring a comfortable sleeping bag for your treks (-5°C minimum).

You will be able to recharge your gadgets in pretty much every cabins and hotels; however, you should pay an additional cost nearby in every accommodation. These are European plugs so no compelling reason to have a connector! On the circuit for instance, all lodges have electricity. Thus, we can re-charge in the main rooms of the lodges. At higher altitude, it is charged from 200 to 300 Nrs (1.5 to 2, 5 € for recharging)!

The time of walking indicated in the itinerary remains indicative, we based this time of walking on a walk at a quiet pace for normal trekkers.

The organization isn't great always, and in some cases it is inexistent. You’d rather not rely on the network in some areas. However, you will have Wi-Fi in few lodges, not necessary all of them; it is sometimes charged as an extra price when the lodges do not have solar panel. Same with electricity which is in every lodge but, when there is no solar panel, recharging devices and hot showers will be an additional price.

Meals are all taken in lodges or restaurants on our way between two stages, except if crossing passes for instance.In this case, the lunch is a picnic (planned by the guide in any case).

It is possible to lease trekking material in Katmandu, particularly in Thamel, the tourist area. It is possible to lease sleeping bags (for different temperatures), crampons, sticks, and so on. You can likewise purchase trekking fabrics (coats, pants, shirts, etc...) at alluring costs. however, everything relies upon the quality you are looking for. It very well may be fascinating to purchase things here, as we discover everything, brands, copies, sub-brands, buy second handed, we can even sell sometimes. You simply need to realize that everything isn't "true" thus sometimes of poor quality, depending upon the shops, however the items keep their main function(keeping warm, for instance).

You will find money exchange counters all over Kathmandu. There are also few at the airport, but the exchange rates are rarely attractive. As we pick you up at the airport, you will not need money immediately, so we would advise you to change in town. 

 In case of changing/international flight problem, contact: Sarki  Sherpa  (+ 9779841482294).In case of loss of baggage: your insurance + complain to the customs In case of loss/theft of the papers: contact the your related  Embassy or consulate  in Kathmandu: (And don't forget to carry a photocopy of your passport) dial the 01 from a mobile phone or outside the valley/or dial 00977 and your numbers In case of problem during the trek (accident, altitude sickness) Call your Guide (we will give you his number) If no one picks you up at the airport when the transfer is planned: Contact Pemba  Sherpa  (+ 977 9843544387). 

Almost, but some parts of some trek are deprived of effective communication facilities. We ensure you that you won’t have to go 3 days without Internet or communication facilities.

For your flights Paris-Nepal, please refer to the airline terms and conditions. For domestic flights: -Flight Katmandu – Pokhara/Chitwan/Biratnagar/Nepalgunj: 20 kilos in hold and 5 kilos of hand baggage/person -Flight Kathmandu – Lukla/Katmandu – Tumlingtar/Katmandu – Phaplu/Pokhara – Jomson/Nepalgunj – Juphal/Nepalgunj – Simikot/Nepalgunj – Jumla: 15 kilos in hold and one hand baggage/person POSSIBLE supplement charge on the spot FROM 1 TO $1.5 ACCORDING TO AIRPORTS.